Instructional Developer for Global Enablement | nCino, Inc. | April 2021 to present

• Developed two certification learning plans containing a combined total of 44 courses, 25 interactive exercises, exam guides, and two certification exams
• Create product training with a focus on Salesforce platform knowledge
• Streamlined course translation process to reach global audiences
• Collaborated on stakeholder surveys and focus groups to determine cross-audience enablement needs. 
• Aligned training goals with overall corporate and departmental objectives, ensuring seamless alignment to e-learning content

Instructional Learning Freelancer | November 2020 – February 2021

• Encompass Communications and Learning, Inc. 
• Student Achievement Partners

Digital Content Associate | Student Achievement Partners, Remote | July 2018-October 2020 

• Project manager and project lead for two years overseeing the creation and implementation of the company’s online e-learning program. Managed $500,000 budget, hired and trained 20 online course facilitators, developed course content for two, asynchronous courses, co-designed 3 additional courses working with SME’s (subject matter experts). Site admin for LMS/Moodle platform. Handled enrollment for quarterly courses, user troubleshooting, course and site maintenance.
• Site admin for the CMS, AchievetheCore.org, duties consisted of uploading content, formatting landing pages, handling user issues, and managing homepage carousel content.  
• Spearheaded social media communications for Facebook, Twitter, Pinterest, and LinkedIn. Analyzed weekly metrics, created copy and graphics for daily promotional posts, engaged with audience.

Program Coordinator | NHC School System, Wilmington, NC |  August 2015-July 2018

• Ran a district-wide program designed for first generation, college-bound students in 8 middle middle schools and 7 high schools
• Grew the program from 5 high schools to 7 high schools
• Hired, trained, and managed 40 part-time tutors each school year 
• Developed asynchronous e-learning certification training to quickly and effectively upskill tutors
• Created and facilitated face-to-face training workshops for 15 schools for an audience of counselors, classroom teachers, and administrators 
• Oversaw a yearly ~$100,000 program budget 
• Worked with stakeholders to develop district assessments to gather quantitative and qualitative data on program effectiveness.

ELA  Lead Teacher, Grades 9-12  | New Hanover County Schools | Wilmington, NC | August 2015 – July 2018

In addition to my role as STAE Coordinator, I was also the District Lead Teacher for English Language arts teachers in grades 9-12 during that same time period. 

• Cultivated a strong collaboration culture between all high school English teachers by creating a district blog to highlight teachers and their classroom best practices, called Education Celebration 
• Utilized Adult Learning Theory practices to create district-wide asynchronous learning opportunities for educators seeking opportunities to expand their craft
• Collaborated with the North Carolina Department of Education, ELA division as a stakeholder in state-wide 9-12 standards updates and roll-out training
• Worked with stakeholders to develop district assessments to gather quantitative and qualitative data on program effectiveness.

English Language Arts Teacher, E. A. Laney High School, Wilmington, NC  August 2005-August 2015

• Taught grades 9, 11, 12, & AP English Language & Composition